[5041] Desktop Engineering Support (Technical Writing)

Start date: May 2025
Clearance: NATO Secret
Location: Braine L'Alleud, Belgium

Requirements:
• Technical writing in the IT industry, producing various types of documentation such as user guides, API references, and white papers.
• Ability to translate complex technical concepts into clear, concise documentation tailored to different audiences; excellent grammar, editing, and proofreading skills.
• Proven ability to work closely with developers, engineers, and product managers to gather information; strong interpersonal skills to facilitate effective communication and incorporate stakeholder feedback

Duties:
• Develop, update, disseminate and maintain internal technical documentation
• Create, update, and maintain various documentation types such as policies, procedures, SOPs, and SDPs, SOI. Ensure documents are comprehensive and adhere to organizational standards;
• Ensure Accuracy and Accessibility - regularly review and update documentation to maintain accuracy and relevance. Ensure all documentation is accessible and easily understood by intended users.
• Ensure coherency of the documentation in the team
• Identify and address Documentation Gaps - Proactively identify missing or outdated documentation and develop new materials to address these gaps, ensuring coverage of all necessary processes and procedures.
• Process Validation - Validate processes documented to ensure they are logical, effective, and aligned with organizational goals. Adjust or update documentation as needed.
• Validate the documents - Implement thorough reviews and checks to ensure documentation is clear, actionable, and free of ambiguities. Ensure documentation is achievable and practical for users
• Quality Assurance - Perform quality checks, conduct peer reviews, and ensure all documentation complies with organizational standards. Implement quality control measures for accuracy and consistency.
• Improve documents
• Stakeholder Coordination - Collaborate with stakeholders to gather information, validate content, and ensure that all documentation accurately reflects current operational practices and procedures.
• Continuous Improvement - Gather feedback on existing documentation and continuously update materials to improve clarity, usability, and relevance. Actively seek opportunities to enhance documentation quality.
• Set up and maintain document management systems using Purchaser’s SharePoint system and Information and Knowledge management (IKM) rules. Organize folder structures, manage access controls, and perform routine system maintenance to ensure organized and secure documentation storage.
• Training and Support - Provide training and support to staff on the use and importance of documentation. Ensure proper adherence to procedures by educating team members on documentation protocols.
• Improve the maturity of the IT Operations
• Assist with resolving and delivery backlog activities/ projects on Kanban system. Provide minimum 2 Continued Service Improvements (CSI) in the area of work per 4sprints.